Please read our Returns & Refund Policy carefully before placing your order — we want your experience with Theravyn to be smooth and worry-free. By placing an order, you agree to the terms below.
Our 90-Day Money-Back Guarantee
We're confident the Theravyn Knee Sleeve will be the first brace you actually keep on. That's why every order comes with a 90-day money-back guarantee, starting the day your order is delivered.
Wear it. Test it on your worst knee days, on the stairs, through a full shift. If it isn't right for you, contact us within 90 days of delivery and we'll refund you — even if the sleeve has been worn.
We recommend wearing the sleeve daily for at least two weeks before making a final decision, so you can properly dial in the compression and judge the fit.
Cancellations
Changed your mind? You can cancel your order free of charge as long as it hasn't been processed or dispatched yet (we typically process orders within 1–3 business days, often sooner). Email us as soon as possible at info@theravyn.com with your order number and we'll take care of it.
Because our fulfilment moves fast, we're unable to cancel orders that have already been processed or dispatched. In that case, simply use the 90-day guarantee once your order arrives.
How to Request a Return or Refund
Please contact us before sending anything back — returns sent without prior approval cannot be accepted. Email info@theravyn.com with:
- Your order number
- The size and side you ordered
- A short note on why it isn't working for you (this genuinely helps us improve)
- A photo, if the product arrived damaged or incorrect
Once we approve your request, we'll send you clear instructions and the correct return address, so there's no guesswork.
Please note: returns are processed through our international logistics partner, so approved returns are sent to our logistics facility in China.
Conditions
- Requests must be made within 90 days of the delivery date.
- Worn items are accepted under the guarantee, but the sleeve must be washed and dry before it is returned (hygiene requirement).
- Items must not be intentionally damaged, cut, or altered.
- One guarantee claim per customer per product.
Refunds
Once your return is received and inspected, we'll email you to confirm your refund status. Approved refunds are issued to your original payment method within a maximum of 30 days — most are processed much sooner.
Haven't seen your refund after 30 days? First check with your bank or payment provider, then contact us at info@theravyn.com and we'll sort it out right away.
Return Shipping Costs
Your preference (wrong size, changed your mind, guarantee claim): the customer covers return shipping. We recommend a tracked service so your return can be followed every step of the way — without a valid tracking number we may be unable to verify or process your return.
Our mistake (damaged, defective or incorrect item): we cover return shipping in full and send a replacement or a full refund at no extra cost.
Exchanges
Ordered the wrong size or side? Contact us and we'll help you exchange it. Sizes run by body weight; the sleeve is left/right specific.
No Hidden Costs
No administration fees, no restocking fees, no surprises on approved refunds. Ever.